IT Horizons Ltd (ITH Holdings) is currently hiring a Customer Success Manager (CSM) to join its growing team in Lagos.
The company is a technology-driven organization focused on delivering ICT solutions, enterprise infrastructure, and digital services to clients across different industries. With years of experience in the tech space, they are seeking professionals who can ensure customer satisfaction, retention, and long-term value delivery.
If you have experience in customer success, account management, or IT service delivery, this role presents a strong career opportunity in Nigeria’s growing tech industry.
ABOUT IT HORIZONS LTD (ITH HOLDINGS)
IT Horizons Ltd is a technology company made up of skilled professionals in information and communication technology (ICT).
Established in 2010 and later incorporated in 2012, the company focuses on helping organizations achieve business goals through efficient and cost-effective technological solutions.
Their services include enterprise IT solutions, infrastructure support, and digital transformation services tailored to client needs.
JOB TITLE
Customer Success Manager (CSM)
📍 Location: Lagos, Nigeria
🕒 Employment Type: Full-time
JOB SUMMARY
The Customer Success Manager is responsible for ensuring customers get maximum value from the company’s technology solutions and services.
The role focuses on:
- Customer satisfaction
- Product adoption
- Retention and renewals
- Long-term account growth
The CSM acts as the main post-sales contact, ensuring customers receive continuous support and value.
KEY RESPONSIBILITIES
Customer Relationship Management
- Manage customer relationships across their lifecycle
- Build strong relationships with business and technical stakeholders
- Understand customer goals and success metrics
- Improve customer satisfaction and loyalty
Onboarding & Adoption
- Manage onboarding and implementation processes
- Ensure smooth adoption of services
- Track usage and resolve adoption challenges
- Work with technical teams to fix onboarding issues
Support & Issue Resolution
- Act as customer advocate internally
- Escalate and resolve customer issues
- Monitor SLA compliance
- Work with support and engineering teams
Renewals & Retention
- Manage contract renewals and subscriptions
- Prevent customer churn
- Track renewal timelines
- Work with sales teams on retention
Growth & Expansion
- Identify upsell and cross-sell opportunities
- Support business expansion strategies
- Participate in quarterly business reviews (QBRs)
Reporting & Collaboration
- Maintain customer records in CRM tools
- Track customer health and satisfaction
- Collaborate with internal departments
REQUIREMENTS
Applicants should have:
- Bachelor’s degree in IT, Engineering, Business Administration, or related field
- 3–7 years of experience in Customer Success, Account Management, or IT support
- Experience in enterprise IT solutions (cloud, networking, or infrastructure is an advantage)
- Strong communication and problem-solving skills
- Experience working with CRM tools and service metrics
KEY PERFORMANCE INDICATORS (KPIs)
- Customer satisfaction (CSAT)
- Customer retention and renewal rates
- SLA compliance
- Product adoption levels
- Issue resolution time
- Revenue expansion contribution
HOW TO APPLY
Interested candidates should send their CV to:
📌 Use the job title “Customer Success Manager (CSM)” as the email subject.
APPLICATION DEADLINE
📅 19th June, 2026
Customer Success Manager Jobs 2026
This is a mid-to-senior level role in a growing technology company. Qualified candidates with strong customer success and IT service experience are encouraged to apply early.
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