Customer Success Manager Job In Lagos 2026 At IT Horizons Ltd (ITH Holdings)
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Customer Success Manager Job in Lagos 2026 at IT Horizons Ltd (ITH Holdings)

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IT HORIZONS LTD (ITH HOLDINGS)

IT Horizons Ltd (ITH Holdings) is currently hiring a Customer Success Manager (CSM) to join its growing team in Lagos.

The company is a technology-driven organization focused on delivering ICT solutions, enterprise infrastructure, and digital services to clients across different industries. With years of experience in the tech space, they are seeking professionals who can ensure customer satisfaction, retention, and long-term value delivery.

If you have experience in customer success, account management, or IT service delivery, this role presents a strong career opportunity in Nigeria’s growing tech industry.


ABOUT IT HORIZONS LTD (ITH HOLDINGS)

IT Horizons Ltd is a technology company made up of skilled professionals in information and communication technology (ICT).

Established in 2010 and later incorporated in 2012, the company focuses on helping organizations achieve business goals through efficient and cost-effective technological solutions.

Their services include enterprise IT solutions, infrastructure support, and digital transformation services tailored to client needs.


JOB TITLE

Customer Success Manager (CSM)

📍 Location: Lagos, Nigeria
🕒 Employment Type: Full-time


JOB SUMMARY

The Customer Success Manager is responsible for ensuring customers get maximum value from the company’s technology solutions and services.

The role focuses on:

  • Customer satisfaction
  • Product adoption
  • Retention and renewals
  • Long-term account growth

The CSM acts as the main post-sales contact, ensuring customers receive continuous support and value.


KEY RESPONSIBILITIES

Customer Relationship Management

  • Manage customer relationships across their lifecycle
  • Build strong relationships with business and technical stakeholders
  • Understand customer goals and success metrics
  • Improve customer satisfaction and loyalty

Onboarding & Adoption

  • Manage onboarding and implementation processes
  • Ensure smooth adoption of services
  • Track usage and resolve adoption challenges
  • Work with technical teams to fix onboarding issues

Support & Issue Resolution

  • Act as customer advocate internally
  • Escalate and resolve customer issues
  • Monitor SLA compliance
  • Work with support and engineering teams

Renewals & Retention

  • Manage contract renewals and subscriptions
  • Prevent customer churn
  • Track renewal timelines
  • Work with sales teams on retention

Growth & Expansion

  • Identify upsell and cross-sell opportunities
  • Support business expansion strategies
  • Participate in quarterly business reviews (QBRs)

Reporting & Collaboration

  • Maintain customer records in CRM tools
  • Track customer health and satisfaction
  • Collaborate with internal departments

REQUIREMENTS

Applicants should have:

  • Bachelor’s degree in IT, Engineering, Business Administration, or related field
  • 3–7 years of experience in Customer Success, Account Management, or IT support
  • Experience in enterprise IT solutions (cloud, networking, or infrastructure is an advantage)
  • Strong communication and problem-solving skills
  • Experience working with CRM tools and service metrics

KEY PERFORMANCE INDICATORS (KPIs)

  • Customer satisfaction (CSAT)
  • Customer retention and renewal rates
  • SLA compliance
  • Product adoption levels
  • Issue resolution time
  • Revenue expansion contribution

HOW TO APPLY

Interested candidates should send their CV to:

📧 careers@ithorizonsgroup.com

📌 Use the job title “Customer Success Manager (CSM)” as the email subject.


APPLICATION DEADLINE

📅 19th June, 2026

Customer Success Manager Jobs 2026


This is a mid-to-senior level role in a growing technology company. Qualified candidates with strong customer success and IT service experience are encouraged to apply early.

Ryan is the publisher of AbilityDigitalz and a digital media enthusiast focused on delivering timely news and informative stories covering politics, society, entertainment, and global developments.

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Digital Opportunities

Remote Jobs in Nigeria: How Nigerians Can Start Earning Dollars Online From Home in 2026 and Common Mistakes to Avoid

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Remote Jobs in Nigeria 2026

In recent years, more Nigerians have started searching for ways to work online and earn in foreign currency without leaving their homes. The rise of digital platforms has made it possible to apply for remote jobs in Nigeria from anywhere, whether you live in Lagos, Abuja, or a small town with just a smartphone and internet connection.

The truth is simple: traditional jobs are no longer enough for many people. High unemployment rates, rising cost of living, and limited opportunities have pushed young Nigerians to look for global opportunities online. That is where remote work comes in.

In this guide, you will learn what remote jobs are, why they are important, how to get started, the tools you need, real-life examples, and common mistakes to avoid. By the end, you will understand how to position yourself for remote jobs in Nigeria and start building an online income stream.


What Are Remote Jobs in Nigeria?

Remote jobs are jobs you can do from anywhere without going to a physical office. Instead of reporting to a workplace, you work online using a laptop or smartphone and communicate with your employer or clients through the internet.

In the context of remote jobs in Nigeria, this means Nigerians can work for companies in the US, UK, Canada, or anywhere in the world while staying in Nigeria.

These jobs cover many fields, such as:

  • Content writing and blogging
  • Customer support
  • Graphic design
  • Software development
  • Social media management
  • Virtual assistance
  • Data entry and analysis

The key idea is simple: your location does not matter. What matters is your skill and internet access.


Why Remote Jobs in Nigeria Matter

Remote work is becoming one of the most important opportunities for young people in Africa today. Here is why remote jobs in Nigeria are gaining massive attention:

First, they provide access to global income. Instead of earning in naira alone, you can earn in dollars, pounds, or euros, which is a huge advantage given the exchange rate differences.

Second, they reduce unemployment pressure. Many graduates struggle to find traditional jobs, but remote work opens up thousands of online opportunities daily.

Third, they offer flexibility. You can work from home, set your own schedule, and even combine multiple jobs if you manage your time well.

Finally, remote jobs help you build valuable digital skills that are in demand globally. These skills can help you grow your career faster than traditional office jobs.


How to Get Started With Remote Jobs in Nigeria

Starting your journey in remote jobs in Nigeria does not require advanced technical knowledge. What matters is consistency and the willingness to learn.

Begin by identifying a skill you want to learn or already have. This could be writing, design, coding, marketing, or even basic administrative work.

Next, build a simple online presence. This could be a LinkedIn profile, a freelance account, or a portfolio showing your work samples. Employers want to see proof of what you can do.

After that, start applying for entry-level remote jobs. Don’t wait until you are perfect. Many beginners get their first job by simply showing consistency and willingness to learn.

Finally, keep improving. The more you work, the more experience you gain, and the higher your chances of getting better-paying remote opportunities.


Tools and Platforms for Remote Jobs in Nigeria

To succeed in remote work, you need the right platforms and tools. Here are some important ones:

LinkedIn

LinkedIn is one of the best platforms for finding professional remote jobs. Many companies post job openings daily, and recruiters often contact skilled candidates directly.

Upwork

Upwork is a freelance marketplace where you can apply for remote gigs like writing, design, programming, and virtual assistance.

Fiverr

Fiverr allows you to create service listings and get paid when clients order your services. It is beginner-friendly and ideal for building experience.

Google Workspace

Tools like Google Docs, Sheets, and Drive are essential for collaboration and document sharing in remote work environments.

Canva

Canva is perfect for beginners in design. You can create social media graphics, logos, and marketing materials without advanced skills.

ChatGPT and AI tools

AI tools help you write faster, generate ideas, and improve productivity, especially for content creation and customer support roles.


Real-World Use Cases of Remote Jobs in Nigeria

Many Nigerians are already benefiting from remote work in different ways.

A content writer in Lagos can work for blogs in the US and earn in dollars per article.

A virtual assistant in Abuja can manage emails and schedules for international business owners.

A graphic designer in Port Harcourt can create branding materials for startups in Europe.

A social media manager in Ibadan can handle Instagram pages for brands in Canada.

These examples show that remote jobs in Nigeria are not just theory—they are real opportunities people are already using to change their financial situation.


Common Mistakes to Avoid

Many beginners struggle when trying to get remote work. Here are common mistakes you should avoid:

One major mistake is waiting too long to start. Many people keep learning without applying. In remote work, experience matters more than perfection.

Another mistake is applying for jobs without skills. Even basic skills like writing or communication can give you an advantage if developed properly.

Some people also give up too quickly. Remote work requires patience. You may apply for many jobs before getting your first offer.

Lastly, many beginners ignore building a portfolio. Without samples of your work, it becomes harder to convince clients or employers.


The rise of digital work has made remote jobs in Nigeria one of the most powerful opportunities for young people today. With just a smartphone, internet connection, and a marketable skill, you can start building a global career without leaving your home.

The key is to start small, stay consistent, and keep improving your skills. Opportunities exist, but they go to those who take action.

If you are serious about building a better financial future, now is the time to explore remote work and position yourself for global opportunities.

Explore more practical guides and digital opportunities on AbilityDigitalz to keep growing your skills and income potential.

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Digital Opportunities

Corporate Sales Executive Job in Lagos 2026 at Concept Nova

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Concept Nova

Concept Nova, a subsidiary of Concept Group, is currently hiring a Corporate Sales Executive in Lagos, Nigeria.

The company is a fast-growing technology solutions provider in Africa, specializing in business intelligence, asset management, and remote monitoring systems. With over 200 clients across different industries, Concept Nova focuses on delivering technology-driven solutions that improve efficiency, transparency, and business performance.

This role is ideal for sales professionals who are passionate about technology, client acquisition, and revenue growth.


Concept Nova is one of Africa’s emerging technology solution companies.

It focuses on:

  • Business intelligence solutions
  • Asset management systems
  • IoT-based monitoring solutions
  • Fleet management and tracking technologies

The company supports businesses across multiple industries with scalable tech-driven solutions designed to improve operations and increase profitability.


JOB TITLE

Corporate Sales Executive

📍 Location: Yaba, Lagos
🕒 Employment Type: Full-time (Hybrid)
💰 Salary: ₦250,000 Monthly


The Corporate Sales Executive will be responsible for driving sales growth, developing client relationships, and increasing revenue through strategic market expansion.


KEY RESPONSIBILITIES

  • Develop and implement effective sales strategies
  • Drive sales activities and meet revenue targets
  • Identify and convert new business opportunities
  • Build and maintain strong client relationships
  • Manage key accounts and ensure customer satisfaction
  • Collaborate with internal teams to improve performance

REQUIREMENTS

Applicants should have:

  • Bachelor’s degree in Marketing, Sales, or related field
  • 1–3 years of experience in IT solution sales
  • Strong interest in technology and IoT solutions
  • Experience in fleet management or tracking solutions is an advantage
  • Strong communication and negotiation skills
  • Ability to work in a target-driven environment

WHAT THE COMPANY OFFERS

  • ₦250,000 monthly salary
  • Hybrid work flexibility
  • Performance-based perks
  • Career growth opportunities
  • Exposure to advanced technology solutions

WHO SHOULD APPLY

This role is suitable for:

  • Sales professionals in Lagos
  • Tech-savvy business development executives
  • Candidates with IT solution sales experience
  • Individuals interested in IoT and enterprise technology

HOW TO APPLY

Interested candidates should apply through the official Concept Nova application link provided in the job listing. Click Here to Apply Online


APPLICATION DEADLINE

📅 30th May, 2026

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Digital Opportunities

Airtel Nigeria Mid-Career Job Opportunities 2026 (Apply Before Deadline)

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Airtel Nigeria Mid-Career Job Opportunities 2026

Airtel Nigeria Jobs 2026

Airtel Nigeria is currently inviting applications from experienced professionals who are ready to advance their careers in the telecommunications industry.

These mid-career opportunities cover key departments such as Finance, Sales & Distribution, and Airtel Business (Enterprise). If you are looking to grow your career in a structured and reputable organization, this is a strong opportunity to consider.

Applications are closing soon, so interested candidates are encouraged to apply before the deadline.


AVAILABLE POSITIONS

Airtel Nigeria is currently recruiting in the following areas:

1. Finance Roles

Professionals in accounting, financial planning, and analysis are encouraged to apply.
👉 Apply here


2. Airtel Business (Enterprise Function)

This role focuses on enterprise solutions and corporate client services.
👉 Apply here


3. Sales & Distribution

This includes roles related to retail growth, customer acquisition, and distribution strategy.
👉 Apply here


APPLICATION DEADLINE

All applications must be submitted before:

📅 Monday, May 18
⏰ 11:59 PM

Late applications will not be considered.


WHO SHOULD APPLY

These roles are suitable for:

  • Mid-level professionals with experience
  • Candidates in finance, sales, or telecom sectors
  • Individuals seeking career growth in a structured corporate environment
  • Professionals ready for new challenges in a fast-paced industry

HOW TO APPLY

Interested candidates should:

  1. Select the relevant role
  2. Click the application link
  3. Complete the online application form
  4. Submit before the deadline

1. Finance Roles

Professionals in accounting, financial planning, and analysis are encouraged to apply.
👉 Apply here: https://lnkd.in/exQzQ66v

2. Airtel Business (Enterprise Function)

This role focuses on enterprise solutions and corporate client services.
👉 Apply here: https://lnkd.in/eRpdTzYV

3. Sales & Distribution

This includes roles related to retail growth, customer acquisition, and distribution strategy.
👉 Apply here: https://lnkd.in/eKse7kNF

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